Service Coordinators

Mother holding her baby girl's hands as she walks toward her father
Physical therapy health care provider working with a baby

Next steps to service

After your child is referred to Early Steps and determined eligible for services, a service coordinator will be assigned to your family to serve as the central point of contact. Service coordinators strive to be a supportive, communicative and responsive resource for families.

Baby crawling through toy balls outside

Service Coordinator responsibilities

In addition to coordinating the early intervention services listed in your Individualized Family Support Plan (IFSP) and meeting regularly to discuss your child’s progress, your service coordinator will:

  • Conduct first contact activities
  • Discuss current concerns
  • Ensure procedural safeguards
  • Contact your family at least every three months by telephone or face-to-face
  • Discuss your family’s satisfaction with the support and services you’re receiving
  • Provide information that will help your family with your child’s development
  • Provide information about parent and advocacy support organizations
  • Assist with transition activities when exiting the program
Newborn baby holding onto father's finger